Shipping policy

SHIPPING POLICY

Where we ship

We ship within the United States only — all 50 states and Washington, D.C. We do not currently ship internationally, to APO/FPO addresses, or to U.S. territories outside the 50 states unless explicitly stated at checkout.

Processing time

Orders are typically processed within 1–3 business days of payment confirmation. Orders placed after 2:00 PM ET, on weekends, or on U.S. federal holidays will be processed the next business day. Processing times are estimates only and are not guaranteed. During promotions, holidays, or high-volume periods, processing may take longer.

Delivery time

Standard U.S. delivery: 3–8 business days after the order ships.

Delivery times are estimates provided by the carrier and are not guaranteed by Belloxe. We are not responsible for delays caused by:

  • Carrier-related issues (USPS, UPS, FedEx, etc.)
  • Weather, natural disasters, or other acts of God
  • Customs or government inspections (rare for domestic)
  • Incomplete or incorrect addresses provided by the customer
  • High-volume periods (holidays, promotions, sales events)
  • Strikes, labor disputes, or other events outside our reasonable control

Shipping costs

  • Free U.S. shipping on orders $50 and over
  • Flat-rate shipping: $4.99 on orders under $50
  • Shipping fees are non-refundable except in cases of confirmed product defect or shipping error caused by Belloxe.

Tracking your order

Every order ships with tracking. You'll receive a tracking number by email after the order ships. It is the customer's responsibility to monitor tracking and be available to receive the package.

Wrong or incomplete address

The customer is solely responsible for providing a correct and complete shipping address at checkout.

  • If you notice an address error, you must contact us at belloxees@gmail.com within 1 hour of placing the order. We will attempt to update the address but cannot guarantee the change before shipment.
  • Once an order has shipped, we cannot reroute, recall, or modify the destination.
  • If a package is returned to us due to an incorrect, incomplete, or undeliverable address, the customer is responsible for re-shipping fees if they wish to receive the order. If the customer chooses not to re-ship, the order will be refunded minus the original shipping cost and a 20% restocking fee to cover return-to-sender charges and labor.

Refused or unclaimed packages

If a package is refused at delivery or remains unclaimed and is returned to us, the customer is responsible for all return-to-sender fees. Refunds for refused/unclaimed orders are subject to a 20% restocking fee plus deduction of the original shipping cost.

Lost or stolen packages

Once the carrier marks a package as "Delivered," responsibility for the package transfers to the customer. Belloxe is not liable for refunds or replacements for packages that are marked delivered but reported missing or stolen.

If your tracking shows "Delivered" but you have not received the package:

  1. Wait 24–48 hours — carriers often mark packages delivered before they are physically dropped off.
  2. Check with neighbors, household members, mailroom staff, and your front desk.
  3. Contact the carrier directly to file a missing-package claim — they are the responsible party.

We will assist with carrier claims when reasonably possible, but Belloxe is not financially responsible for packages marked delivered.

Damaged or defective shipments

If your package arrives visibly damaged or the product is defective on arrival, you must contact us at belloxees@gmail.com within 48 hours of delivery and include:

  • Your order number
  • Clear photos of the outer packaging
  • Clear photos of the damaged product
  • A brief description of the damage

Claims filed after 48 hours, or without photographic evidence, may be denied at our discretion. Approved claims will receive a replacement or refund at our sole discretion.

Multiple shipments

Orders may ship in multiple packages depending on inventory location and product availability.

International shipping

Not available at this time. Any orders attempting to ship outside the U.S. will be cancelled and refunded minus a 5% processing fee.

Changes

Belloxe reserves the right to modify this Shipping Policy at any time without prior notice.

Questions

Email belloxees@gmail.com with your order number in the subject line.

Belloxe se reserva el derecho de modificar esta Política de Envío en cualquier momento sin previo aviso.