Privacy policy

PRIVACY POLICY

Effective date: January 11, 2026

Belloxe ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights — including specific rights if you're a resident of California, Virginia, Colorado, Connecticut, or Utah.

What we collect

Information you give us directly:

  • Name, billing and shipping address, email, phone number
  • Payment information (processed by our payment providers — we do not store credit card numbers)
  • Communications you send us (emails, contact forms, reviews, product photos)
  • Account credentials, preferences, and order history (if you create an account)

Information collected automatically:

  • IP address, browser type and version, device info, operating system
  • Pages visited, products viewed, time on site, referring URL
  • Cookies and similar tracking technologies (see our Cookie Policy)
  • Behavioral analytics (heatmaps, scroll depth, session recordings via analytics providers)

Information from third parties:

  • Confirmation from payment processors that your transaction cleared
  • Shipping carrier updates
  • Demographic and interest data from advertising platforms (Meta, TikTok, Google)
  • Reviews, ratings, or photos submitted via third-party review platforms

How we use your information

We use your information to:

  • Process and fulfill orders
  • Communicate about your order (confirmations, shipping, returns, customer support)
  • Send marketing communications (only with your opt-in consent — unsubscribe anytime)
  • Personalize your experience and show relevant offers
  • Detect, prevent, and respond to fraud, abuse, or violations of our Terms of Service
  • Improve our website, products, and services
  • Comply with legal obligations, court orders, or government requests
  • Enforce our Terms of Service and other agreements

Who we share information with

We share information only with the following categories of third parties, and only as needed:

  • Payment processors: Shopify Payments, Stripe, PayPal, Amazon Pay, Klarna, Afterpay
  • Shipping carriers: USPS, UPS, FedEx, DHL
  • E-commerce platform: Shopify, Inc.
  • Email and marketing platforms: Klaviyo, Meta, TikTok, Google
  • Analytics providers: Google Analytics, Meta Pixel, TikTok Pixel
  • Customer service and review tools: any review platform we use (Loox, Judge.me, etc.)
  • Legal authorities: when required by subpoena, court order, or applicable law
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

We do not sell your personal information for money. Note: some advertising cookies constitute "sharing" under CCPA — see the California section below for opt-out.

Cookies

See our Cookie Policy for details. By using our website, you consent to our use of cookies as described.

Your general rights

Subject to verification of your identity, you can request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your data (subject to legal retention requirements — see below)
  • Opt out of marketing emails (click "unsubscribe" in any email or email us)

To exercise these rights, email belloxees@gmail.com with the subject line "Privacy Request." We will respond within 30 days of receiving a valid, verifiable request. We may extend by an additional 30 days when reasonably necessary. We may charge a reasonable fee for requests that are manifestly unfounded or excessive.

California residents (CCPA / CPRA)

In addition to the general rights above, California residents have the right to:

  • Know the categories and specific pieces of personal information we have collected in the past 12 months
  • Delete personal information (subject to retention exceptions)
  • Opt out of the "sale" or "sharing" of personal information
  • Non-discrimination — we will not deny service or charge different prices for exercising your rights
  • Limit use of sensitive personal information (we do not currently collect sensitive personal information under CCPA definitions)

To opt out of advertising-cookie "sharing," use our cookie banner ("Do not sell or share my personal information") or email us.

To submit a CCPA request, email belloxees@gmail.com, subject line "CCPA Request." We will verify your identity through reasonable methods before processing.

You may also designate an authorized agent to submit requests on your behalf with appropriate documentation.

Virginia, Colorado, Connecticut, Utah residents

You have rights similar to California residents under your state's privacy law (VCDPA, CPA, CTDPA, UCPA). To submit a request, email belloxees@gmail.com with the subject line "Privacy Request — [Your State]." We may appeal denied requests through the same email.

New York residents (SHIELD Act)

Belloxe complies with the New York SHIELD Act. In the event of a data breach involving New York residents' private information, Belloxe will notify affected customers and the appropriate authorities in accordance with the Act's requirements.

Children's privacy

Belloxe does not knowingly collect personal information from anyone under 13 in compliance with COPPA. If we learn we have collected information from a child under 13, we will delete it. If you believe your child has provided personal information, email us.

Data security

We use industry-standard security measures including encryption in transit (HTTPS/TLS), secure payment processing, and access controls. No system is 100% secure. By using our website, you acknowledge and accept that you transmit information at your own risk.

Data retention

We retain personal information for as long as needed to:

  • Provide our services
  • Comply with legal, tax, and accounting obligations (typically 7 years for transaction records)
  • Resolve disputes, enforce agreements, and prevent fraud
  • For purposes consistent with the original purpose of collection

After these periods, we will delete or anonymize the information.

Third-party links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites.

Limitation of liability

To the maximum extent permitted by law, Belloxe disclaims any liability for unauthorized access to, alteration of, or loss of personal information that is not the direct result of our gross negligence.

Changes to this policy

Belloxe may update this Privacy Policy at any time. Material changes will be noted with a new effective date. Continued use of our website after a change constitutes acceptance.

Contact

Privacy questions: belloxees@gmail.com, subject line "Privacy."