Refund policy

 

REFUND POLICY

30-Day Money-Back Guarantee — subject to conditions below

Belloxe offers a 30-day money-back guarantee from the date of delivery, subject to the conditions in this policy. By placing an order, you agree to these conditions.

Eligibility

To be eligible for a refund, all of the following must apply:

  1. The refund request is made within 30 calendar days of delivery confirmation by the carrier.
  2. The customer contacts Belloxe first at belloxees@gmail.com to request a Return Authorization (RA) before shipping any product back. Unauthorized returns will not be accepted, refunded, or returned to sender.
  3. The product is returned in substantially original condition, with no more than minimal testing (a few applications). Products that have been fully used, depleted, contaminated, tampered with, transferred to another container, or visibly damaged by misuse are not eligible for refund.
  4. The product is shipped back within 10 calendar days of Belloxe issuing the RA. RAs expire after 10 days.
  5. The product is received by Belloxe in resalable testable condition (verified by inspection).

How to request a refund

  1. Email belloxees@gmail.com with your order number and the reason for the return.
  2. Wait for our response (24–48 business hours). We will either approve and issue a Return Authorization (RA) with shipping instructions, or deny the request with a reason.
  3. Once approved, ship the product back to the address we provide, using a trackable, insured service. We strongly recommend insurance.
  4. Belloxe will inspect the returned product upon receipt.
  5. If the return meets all eligibility requirements, a refund will be issued within 7–10 business days of inspection.

Return shipping

Return shipping is the sole responsibility of the customer, except in cases of confirmed product defect or shipping error caused by Belloxe (see "Defective products" below).

We do not provide pre-paid return labels.

Belloxe is not responsible for return packages lost, damaged, or delayed in transit. If a customer's return is lost or damaged in transit and was not insured, the refund may be denied.

Refund amount

Approved refunds will be issued for the product cost only, minus:

  • Original shipping cost (non-refundable)
  • A 15% restocking fee on returns where the product is opened or used (to cover sanitation, inspection, and re-listing costs)
  • Any third-party payment processing fees that are non-recoverable

Defective or wrong-item returns approved under that category are not subject to the restocking fee.

Defective or wrong items

If you received a confirmed defective product or the wrong item, contact us at belloxees@gmail.com within 48 hours of delivery with photos. Belloxe will, at its sole discretion, offer one of the following:

  • A replacement (subject to inventory)
  • A full refund including original shipping
  • Store credit

Claims filed more than 48 hours after delivery, or without supporting photos, may be denied.

Inspection and right to deny

Belloxe reserves the absolute right to inspect any returned product and to deny a refund if:

  • The product shows signs of excessive use, deliberate damage, or contamination
  • The product is materially different from what was originally shipped (e.g. substituted product, missing parts)
  • The customer fails to follow the return procedure or ships without an RA
  • The customer has previously had returns denied for similar reasons
  • The customer's order shows signs of fraud, abuse, or misrepresentation

Repeat returners

Customers who exhibit a pattern of frequent returns (3 or more returns within 12 months) may be denied future returns at Belloxe's sole discretion and may have future orders refused.

Exchanges

Belloxe does not offer direct exchanges. If you want a different product, return the original (following the procedure above) and place a new order.

Final sale items

The following are non-refundable:

  • Gift cards
  • Sale items, bundle promotions, or items purchased with a discount code of 30% or more (unless defective)
  • Products purchased outside our 30-day window
  • Products returned without an RA
  • Products returned without all original components and packaging
  • Products marked "Final Sale" at checkout

Refund timing

Refunds approved after inspection are issued to the original payment method within 7–10 business days. Depending on your bank or card issuer, the credit may take an additional 3–10 business days to appear on your statement. Belloxe is not responsible for bank-side processing delays.

Chargebacks

If a customer initiates a chargeback or payment dispute with their bank or card issuer before contacting Belloxe and following the return procedure, the customer forfeits their right to a refund under this policy. Belloxe will provide all documentation to dispute the chargeback. Filing a fraudulent chargeback may result in the customer being banned from future orders.

If you have an issue, contact us first. We work hard to make every customer happy — but a chargeback is not the way.

Changes

Belloxe reserves the right to modify this Refund Policy at any time without prior notice. The version in effect at the time of your purchase governs that purchase.

Contact

Email belloxees@gmail.com — include your order number in the subject line.


Al realizar un pedido, acepta estas condiciones.