Contact information

CONTACT INFORMATION

Get in touch with Belloxe

Email: belloxees@gmail.com Hours: Monday – Friday, 9:00 AM – 6:00 PM ET (excluding U.S. federal holidays) Response time: We respond to inquiries within 24–48 business hours, often sooner. Response times during sales events, holidays, or high-volume periods may be longer.

What to include

Help us help you faster by including:

  • Order questions: Your order number in the subject line.
  • Returns: Read our Refund Policy first, then email with order number and reason. Returns require a Return Authorization (RA) before shipping back.
  • Defective or wrong items: Photos of the product and packaging, plus a description of the issue. Must be reported within 48 hours of delivery.
  • Press, partnerships, or wholesale inquiries: Use "Press," "Partnership," or "Wholesale" in the subject line.

Languages

We respond in English and Spanish.

Stay in touch

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Important notes

  • Email is the only official channel for customer service. We do not currently offer phone or live chat support.
  • Inquiries through third-party platforms (social media DMs, Amazon, etc.) may not be monitored.
  • For urgent issues, mark your subject line "URGENT" and include your order number.